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Silakan login untuk akses
Layanan Digital Workshop
Penyusunan Pedoman
Service Level Agreement (SLA)

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Workshop

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Penyusunan Pedoman Service Level Agreement (SLA) Bank Nagari

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Bukittingi, 8 & 9 April 2021

Dapatkan informasi terkait Workshop Penyusunan Pedoman Service Level Agreement (SLA)

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Identifikasi
Business Process

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Mapping Service
Level Agreement

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Penyusunan
Pedoman SLA

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GALLERY

Foto Dokumentasi

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DOWNLOAD

Materi Presentasi

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AGENDA WORKSHOP SLA BANK NAGARI – 8 & 9 APRIL 2021

PDF (506 KB)

Urutan acara Workshop Service Level Agreement (SLA) Bank Nagari pada 8 dan 9 April 2021.

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RESULT FGD WORKSHOP TAHAP I PROJECT PEDOMAN SLA BANK NAGARI

PDF (1,3 MB)

Hasil FGD Workshop Thap 1 Pembangunan Pedoman SLA Bank Nagari, meliputi: struktur pedoman, bidang yang perlu ditetapkan di SLA, outline pedoman, dan rekap checklist penyampaian SLA per bidang.

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PROJECT AWARENESS – BUILDING SERVICE CULTURE & SLA CONCEPT

PDF (22,2 MB)

Membangun budaya layanan merupakan aktivitas dalam membangun identitas bisnis yang berbeda dengan perusahaan lain, dan membangun Service Level Agreement (SLA) adalah salah satunya untuk menciptakan customer satisfaction

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PROJECT PLAN – SCOPE, TIME LINE & RUNDOWN

PDF (1 MB)

Menentukan timeline, scope & rundown building Service Level Agreement (SLA) sesuai dengan process output yang diharapkan

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PROJECT CONTENT – OVERVIEW PEDOMAN SLA

PDF (17,7 MB)

Menentukan struktur pedoman Service Level Agreement (SLA), business process yang berjalan, dan mapping dengan SLA

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Checklist SLA

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🕑 Last Update: 9 April 2021

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Lembar kerja untuk checklist Service Level Agreement (SLA). Checklist Progress dalam format excel (XLS), dari PC/laptop Anda bisa langsung mengisi worksheet dan bisa save yang akan menyimpan semua data yang sudah di-input.

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Rekap Checklist SLA

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Checklist – SLA Customer Service

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Checklist – SLA Layanan Teller

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Checklist – SLA Call Center – Div Pemasaran

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Checklist – SLA Perkreditan (Persetujuan Kredit – Pembiayaan Komersial Baru Dan Penambahan Plafon)

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Checklist – SLA Perkreditan (Persetujuan Perpanjangan Kredit – Pembiayaan Komersial)

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Checklist – SLA Perkreditan (Persetujuan Penarikan dan Penggantian Agunan Kredit – Pembiayaan Komersial)

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Checklist – SLA Perkreditan (Proses Penambahan atau Penurunan Limit Kredit – Pembiayaan Komersial)

[/et_pb_blurb][et_pb_blurb title=”Checklist #8″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1j-Zhhh2Da6z3dDXEYdiHiAhpQO4guK5E/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Checklist – SLA Perkreditan (Persetujuan Bank Garansi)

[/et_pb_blurb][et_pb_blurb title=”Checklist #9″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1RQne9h-g_Lk_QO0BOB-qQohIAiKlN1Xf/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Checklist – SLA Perkreditan Kredit Konsumer (KCU – Pembiayaan Konsumtif)

[/et_pb_blurb][et_pb_blurb title=”Checklist #10″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1-IgOeDm24pmE2YM93hHukHDJ8MVbHnJB/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Checklist – SLA Persetujuan Kredit Konsumer (KPR MG)

[/et_pb_blurb][et_pb_blurb title=”Checklist #11″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/13PWlI-0EHXALe0mXSMa3V09sHb83xvn4/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Checklist – SLA Proses Pembiayaan Gadai Emas

[/et_pb_blurb][et_pb_blurb title=”Checklist #12″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1h9H-jatYoS1ZFmiXEIK9vjKG6KWW_GMs/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Checklist – SLA Restrukturisasi Kredit

[/et_pb_blurb][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner disabled_on=”off|off|on” _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_button button_url=”http://bit.ly/checklist-progress-sla” url_new_window=”on” button_text=”Download all checklist” button_alignment=”left” disabled_on=”off|off|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” disabled_on=”off|off|off” admin_label=”All Courses” module_class=”logged-in-only” _builder_version=”4.6.5″ custom_padding=”70px|0px|85px|0px||”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text module_id=”worksheet” _builder_version=”4.7.4″ header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]

Tools

Lembar kerja untuk mengoptimalkan proses pembelajaran Workshop Penyusunan Pedoman Service Level Agreement (SLA). Tools dalam format excel (XLS), dari PC/laptop Anda bisa langsung mengisi worksheet dan bisa save yang akan menyimpan semua data yang sudah di-input.

[/et_pb_text][et_pb_button button_url=”http://bit.ly/tools-workshop-sla” url_new_window=”on” button_text=”Download all tools” button_alignment=”left” disabled_on=”on|on|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Tools #1″ url_new_window=”on” image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1H5ae1Ld-l0gY4d0pYyuLywuugWXJroxL/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Layanan (Customer Service)

[/et_pb_blurb][et_pb_blurb title=”Tools #2″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1CJHIzFryGEj8VWmxuHk85DjtZQH_xPh3/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Layanan (Teller)

[/et_pb_blurb][et_pb_blurb title=”Tools #3″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/12iAhBbmugG-aKnoGB76o3TaIA9hXwGSV/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Layanan (Card Center)

[/et_pb_blurb][et_pb_blurb title=”Tools #4″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1Xuke4zo-SL8dml5-t4kx4F0bcag_W8j4/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Baru Kredit Komersial)

[/et_pb_blurb][et_pb_blurb title=”Tools #5″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1Y12uoeCmfR4eb_DUYjgxzSPIFJnBixSM/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Perpanjangan Kredit Komersial)

[/et_pb_blurb][et_pb_blurb title=”Tools #6″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1UlJOgtYd544LBIKk1NXcK2zgeTNP84H1/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Penggantian atau Penarikan Agunan Kredit Komersial)

[/et_pb_blurb][/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Tools #7″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1Ue2W_Ry0QfRmz2DArEMEwPZYrTGNdbzM/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Penambahan atau Penurunan Limit Kredit Komersial)

[/et_pb_blurb][et_pb_blurb title=”Tools #8″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/19j37rGlgveD34hM1nuhVK3lcIQTca3AW/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Bank Garansi)

[/et_pb_blurb][et_pb_blurb title=”Tools #9″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1mxi3eTZsl4FwuWQvr8e86Umy9CbTUTId/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Kredit Konsumer-KCU)

[/et_pb_blurb][et_pb_blurb title=”Tools #10″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/18lPZ99KGS5BShX6BUby4o8-DjN8fFjQp/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Kredit Konsumer KPR MG)

[/et_pb_blurb][et_pb_blurb title=”Tools #11″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1Rh77_5QdRLiWzRQkBSn-5_gff5Be5f6D/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Pemasaran

[/et_pb_blurb][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner disabled_on=”off|off|on” _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_button button_url=”http://bit.ly/tools-workshop-sla” url_new_window=”on” button_text=”Download all tools” button_alignment=”left” disabled_on=”off|off|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” disabled_on=”off|off|off” admin_label=”All Courses” module_class=”logged-in-only” _builder_version=”4.6.5″ custom_padding=”70px|0px|85px|0px||”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text module_id=”worksheet” _builder_version=”4.7.4″ header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]

Dokumen Pendukung

Dokumen pendukung untuk diskusi Workshop Penyusunan Pedoman Service Level Agreement (SLA).

[/et_pb_text][et_pb_button button_url=”http://bit.ly/sla-docpendukung” url_new_window=”on” button_text=”Download all” button_alignment=”left” disabled_on=”on|on|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Dokumen #1″ url_new_window=”on” image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/19ApBapbMUpld5xmiIb-kR3sSvOMxD026/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Layanan (.xls)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #2″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1FZIhSAOwKTjmaFQnzGXcTW8g4oyIoick/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Dana dan Jasa (.pdf)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #3″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1J6z2dUavyiVrLFOhYM32t-d07igtIuhi/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Dana Jasa (.doc)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #4″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/15QuUeDnC_SgK-JCK0Bdy0nunBdeqiAwQ/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Bagian Ops Dana dan Jasa (.xls)

[/et_pb_blurb][/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Dokumen #5″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1Fn21I_AmoaSPp6L8CCjnUl4QldsyJXe0/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Kredit Komersial (.pdf)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #6″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/19XA9FSe1ld44uvXM7aiK1NNTcabZR4l3/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Kredit Konsumer (.pdf)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #7″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/1bUWescOCMLmttsKJIF5Jqh__8KaCY4L2/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Daftar Isi SLA (.pdf)

[/et_pb_blurb][et_pb_blurb title=”Dokumen #8″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/file/d/13AR_1O1QiCjtAZubFatmttYiEzbd2Aus/view?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

Draft SOP SLA (Ver.4.1) (.pdf)

[/et_pb_blurb][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner disabled_on=”off|off|on” _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_button button_url=”http://bit.ly/sla-docpendukung” url_new_window=”on” button_text=”Download all” button_alignment=”left” disabled_on=”off|off|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” disabled_on=”off|off|off” admin_label=”All Courses” module_class=”logged-in-only” _builder_version=”4.6.5″ custom_padding=”70px|0px|143px|0px||”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_text module_id=”worksheet” _builder_version=”4.7.4″ header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”40px” header_2_line_height=”1.3em” custom_margin=”||20px|” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”10%” locked=”off” header_font_size__hover=”30px” header_font_size__hover_enabled=”30px” header_letter_spacing__hover=”0px” header_letter_spacing__hover_enabled=”0px” header_text_shadow_style__hover=”none” header_text_shadow_style__hover_enabled=”none” header_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)”]

Flowchart

🕑 Last Update: 9 April 2021

[/et_pb_text][et_pb_accordion db_initial_state=”all_closed” _builder_version=”4.7.4″ _module_preset=”default” toggle_font_size=”15px” body_font_size=”13px” body_letter_spacing=”0.2px”][et_pb_accordion_item title=”Update History” open=”on” _builder_version=”4.7.4″ _module_preset=”default” toggle_font=”Montserrat|600|||||||” toggle_font_size=”15px”]

Jumat (9/4) | 11:20 WIB

Perubahan wording di header/column title: “Kantor Cabang” menjadi “Kantor Cabang/Kantor Cabang Pembantu/ Kantor Kas”
Perubahan wording di: SLA Layanan Teller, SLA Layanan Customer Service

[/et_pb_accordion_item][/et_pb_accordion][et_pb_divider color=”#AF1F24″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.6.5″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”left” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off”][/et_pb_divider][et_pb_text _builder_version=”4.7.4″ text_font=”||||||||” text_text_color=”#828282″ text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off”]

Dokumen pendukung berupa visualisasi alur setiap Service Level Agreement (SLA).

[/et_pb_text][et_pb_button button_url=”http://bit.ly/flowchart-workshopSLA” url_new_window=”on” button_text=”Download all” button_alignment=”left” disabled_on=”on|on|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”2px” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” transform_styles__hover_enabled=”on|hover” transform_scale__hover_enabled=”on|hover” transform_translate__hover_enabled=”on|desktop” transform_rotate__hover_enabled=”on|desktop” transform_skew__hover_enabled=”on|desktop” transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” custom_padding__hover=”|||”][et_pb_row_inner column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”3.25″ custom_padding=”0px|0px|0px|0px” animation_style=”zoom” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(71,74,182,0.12)”][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Flowchart #1″ url_new_window=”on” image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/15U8ustNRZ_FPwbTOq-M8E4hDfw9IASsw?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Customer Service (20 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #2″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1q4S7JfQ0ZnM4N9VmZw_CkitdF5GQgRXx?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Layanan Teller (5 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #3″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1zqipj0KrX0M1mqb7P1XI8PFiW-im20H7?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Call Center – Div Pemasaran (3 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #4″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/127cDH6s7HBJtZupb7IOuMJKBqbhBtQhz?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Kredit – Pembiayaan Komersial Baru Dan Penambahan Plafon) (9 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #5″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1MQDyRJdBSl4Y7TZVuKtP7z4_mAHMciew?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujaun Perpanjangan Kredit – Pembiayaan Komersial) (8 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #6″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1Y1XP4lStMbAroPgbpYqlKNzqeYSI5r60?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujaun Penarikan dan Penggantian Agunan Kredit – Pembiayaan Komersial) (8 Alur)

[/et_pb_blurb][/et_pb_column_inner][et_pb_column_inner type=”1_2″ saved_specialty_column_type=”2_3″ module_class=”et_pb_column_1_2″ _builder_version=”3.25″ custom_padding=”|||” parallax__hover=”off” parallax_method__hover=”on” module_class__hover=”et_pb_column_1_2″ custom_padding__hover=”|||”][et_pb_blurb title=”Flowchart #7″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1LpJctPsY47kGPVAXpzTJNrg6d_nBnkfM?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Proses Penambahan atau Penurunan Limit Kredit – Pembiayaan Komersial) (9 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #8″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1ApatKcPaBv8sP0TW7BiHul6hCo5kfiAW?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan (Persetujuan Bank Garansi) (7 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #9″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1YR3w9d1Oqjzf9Dm_yaLgnlbuSXbcdboC?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Perkreditan Kredit Konsumer (KCU – Pembiayaan Konsumtif) (7 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #10″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1dkUHITYGpYDtETQTBGKyFfJ0GuwNmP2H?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Persetujuan Kredit Konsumer (KPR MG) (7 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #11″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1LRIlPr9jdWZnJlqj_k-I2FTs78y1NbbZ?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Proses Pembiayaan Gadai Emas (2 Alur)

[/et_pb_blurb][et_pb_blurb title=”Flowchart #12″ image=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/coding-icon_4.jpg” icon_placement=”left” image_max_width=”64px” content_max_width=”1100px” _builder_version=”4.7.4″ header_font=”|on|||” header_text_color=”#2e2545″ header_line_height=”1.5em” body_text_color=”#8585bd” body_line_height=”1.9em” background_color=”#ffffff” custom_margin=”||-25px||false|false” custom_padding=”30px|30px|30px|30px” animation_style=”zoom” animation_direction=”bottom” animation_intensity_zoom=”20%” animation_starting_opacity=”100%” link_option_url=”https://drive.google.com/drive/folders/1t9inRtz3aB6_K27R70rryh5crI0VtG3C?usp=sharing” link_option_url_new_window=”on” box_shadow_style=”preset7″ box_shadow_horizontal=”-1px” box_shadow_vertical=”-1px” box_shadow_color=”rgba(71,74,182,0.12)” locked=”off”]

SLA Restrukturisasi Kredit Div PKR 2021 (6 Alur)

[/et_pb_blurb][/et_pb_column_inner][/et_pb_row_inner][et_pb_row_inner disabled_on=”off|off|on” _builder_version=”4.6.5″ _module_preset=”default”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.6.5″ _module_preset=”default”][et_pb_button button_url=”http://bit.ly/flowchart-workshopSLA” url_new_window=”on” button_text=”Download all” button_alignment=”left” disabled_on=”off|off|off” _builder_version=”4.7.4″ custom_button=”on” button_text_size=”13px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”10px” button_border_color=”#0c77c9″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|on||on|” button_use_icon=”off” custom_margin=”20px|||” animation_style=”zoom” animation_delay=”100ms” animation_intensity_zoom=”6%” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”50px” box_shadow_spread=”5px” box_shadow_color=”rgba(114,114,255,0.4)” button_letter_spacing_hover=”2px” saved_tabs=”all” locked=”off” 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transform_origin__hover_enabled=”on|desktop”][/et_pb_button][/et_pb_column_inner][/et_pb_row_inner][/et_pb_column][/et_pb_section][et_pb_section fb_built=”1″ padding_left_right_link_2=”true” padding_right_2=”5vw” padding_left_2=”5vw” admin_label=”Footer” module_class=”logged-in-only” _builder_version=”4.6.5″ use_background_color_gradient=”on” background_color_gradient_start=”#272d37″ background_color_gradient_end=”rgba(39,45,55,0.85)” background_color_gradient_overlays_image=”on” background_image=”https://bkdigitalacademy.com/wp-content/uploads/2020/11/header-bg-sistem-diklat.jpg” module_alignment=”center” custom_margin=”||100px” custom_padding=”0|5vw|0|5vw|false|true” border_width_all=”5vw” border_color_all=”#ffffff” border_width_bottom=”0px” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ padding_left_right_link_2=”true” module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ 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Selamat mengikuti Workshop Penyusunan Pedoman Service Level Agreement (SLA). Be focus, respect, dan semoga semua ilmu yang didapatkan bisa bermanfaat untuk diri sendiri, menambah wawasan dan langsung bisa dipraktekkan di tempat kerja.

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Layanan Digital – Workshop Penyusunan Pedoman Service Level Agreement (SLA)

Workshop

Penyusunan Pedoman Service Level Agreement (SLA) Bank Nagari

Bukittingi, 8 & 9 April 2021

Dapatkan informasi terkait Workshop Penyusunan Pedoman Service Level Agreement (SLA)

Foto Dokumentasi

Materi Presentasi

AGENDA WORKSHOP SLA BANK NAGARI – 8 & 9 APRIL 2021

PDF (506 KB)

RESULT FGD WORKSHOP TAHAP I PROJECT PEDOMAN SLA BANK NAGARI

PDF (1,3 MB)

PROJECT AWARENESS – BUILDING SERVICE CULTURE & SLA CONCEPT

PDF (22,2 MB)

PROJECT PLAN – SCOPE, TIME LINE & RUNDOWN

PDF (1 MB)

PROJECT CONTENT – OVERVIEW PEDOMAN SLA

PDF (17,7 MB)

Checklist SLA

🕑 Last Update: 9 April 2021

Tools

Dokumen Pendukung

Flowchart

🕑 Last Update: 9 April 2021

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GOOD LUCK!

Selamat mengikuti Workshop Penyusunan Pedoman Service Level Agreement (SLA). Be focus, respect, dan semoga semua ilmu yang didapatkan bisa bermanfaat untuk diri sendiri, menambah wawasan dan langsung bisa dipraktekkan di tempat kerja.