[et_pb_section fb_built=”1″ custom_padding_last_edited=”off|desktop” admin_label=”Header” _builder_version=”4.4.4″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(31,31,38,0.88)” background_color_gradient_end=”rgba(31,31,38,0.24)” background_color_gradient_overlays_image=”on” background_image=”https://bkdigitalacademy.com/wp-content/uploads/2022/08/upholsterer-61.jpg” custom_padding=”6vw||0px||false|false” custom_padding_tablet=”80px||||false|false” custom_padding_phone=”50px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.4.4″ z_index=”1″ max_width=”none” custom_margin=”||-100px||false|false” custom_margin_tablet=”||0px||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||true|false” box_shadow_style=”preset4″ box_shadow_horizontal=”-30vw” box_shadow_vertical=”0px” box_shadow_color=”#f2eae0″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.4.4″ background_color=”#f2eae0″ custom_padding=”4%|20px|4%||true|false” custom_css_main_element=”margin-bottom: 0;” global_colors_info=”{}”][et_pb_image src=”https://bkdigitalacademy.com/wp-content/uploads/2021/10/bk-jatim.png” title_text=”bk-jatim” _builder_version=”4.14.8″ _module_preset=”default” max_width=”85%” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.4.4″ global_colors_info=”{}”][/et_pb_column][/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.14.8″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(67,78,92,0.32)” background_color_gradient_end=”rgba(31,31,38,0.71)” background_color_gradient_overlays_image=”on” background_image=”https://bkdigitalacademy.com/wp-content/uploads/2021/04/cover-workshop-SLA-bank-nagari-april-2021.jpg” width=”90%” max_width=”none” module_alignment=”left” custom_margin_tablet=”|auto||0px|false|false” custom_margin_last_edited=”off|desktop” custom_padding=”18vw|20px|24vw|20px|false|true” custom_padding_tablet=”16vw||16vw||true|false” custom_padding_phone=”||||false|false” border_color_all=”#434e5c” border_width_right=”8vw” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.4.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ header_font=”Montserrat||||||||” header_text_align=”center” header_font_size=”6vw” header_line_height=”1.1em” background_layout=”dark” header_font_size_tablet=”60px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]

Service Excellence

for Supervisor

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.14.8″ positioning=”absolute” position_origin_a=”bottom_left” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” width=”90%” max_width=”none” custom_margin=”|auto||0px|false|false” custom_padding=”0px||0px|10vw|true|false” positioning_tablet=”none” positioning_phone=”” positioning_last_edited=”on|tablet” box_shadow_style=”preset4″ box_shadow_horizontal=”30vw” box_shadow_vertical=”0px” box_shadow_color=”#ffffff” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.4.4″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ text_font=”|700||on|||||” text_letter_spacing=”2px” text_line_height=”2em” link_text_color=”#ffffff” link_letter_spacing=”2px” positioning=”absolute” position_origin_a=”bottom_left” position_origin_a_tablet=”” position_origin_a_phone=”” position_origin_a_last_edited=”on|desktop” position_origin_f_tablet=”” position_origin_f_phone=”” position_origin_f_last_edited=”on|desktop” position_origin_r_tablet=”” position_origin_r_phone=”” position_origin_r_last_edited=”on|desktop” background_layout=”dark” width=”100%” custom_margin=”||10%||false|false” custom_margin_tablet=”30px||0%||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” positioning_tablet=”none” positioning_phone=”” positioning_last_edited=”on|tablet” global_colors_info=”{}” link_letter_spacing__hover_enabled=”on|desktop” link_letter_spacing__hover=”3px”]Download Materi

Download Worksheet

Upload Worksheet

Feedback Form[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.14.8″ background_color=”#E02B20″ custom_padding=”5%|4%|5%|4%|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.8″ header_3_font=”Montserrat||||||||” header_3_font_size=”30px” header_3_line_height=”1.3em” background_layout=”dark” custom_margin=”||4px||false|false” custom_margin_tablet=”||4px||false|false” custom_margin_phone=”10px||4px|15px|false|false” custom_margin_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]

Surabaya

[/et_pb_text][et_pb_button button_text=”17 & 18 September 2022″ _builder_version=”4.14.8″ custom_button=”on” button_text_size=”15px” button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_border_radius=”0px” button_letter_spacing=”2.6px” button_font=”|700||on|||||” background_layout=”dark” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”-10px||5px|15px|false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||0px|false|false” button_text_size_tablet=”15px” button_text_size_phone=”12px” button_text_size_last_edited=”on|phone” global_colors_info=”{}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.14.8″ background_color=”RGBA(255,255,255,0)” custom_padding=”96px||67px|||” global_colors_info=”{}”][et_pb_row module_id=”download” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.7.4″ text_font=”|700|||||||” text_text_color=”rgba(150,82,73,0.14)” text_font_size=”80px” text_line_height=”0em” header_font=”||||||||” header_2_font=”Montserrat||||||||” header_2_font_size=”50px” header_2_letter_spacing=”2px” header_2_line_height=”1.3em” text_orientation=”center” text_font_size_tablet=”50px” text_font_size_phone=”30px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]LEARNING PARTNER

Inspirator

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.4.7″ custom_padding=”42px||16px|||” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.4.7″ global_colors_info=”{}”][et_pb_image src=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/nurlaela-bahar.png” title_text=”nurlaela-bahar” align=”center” _builder_version=”4.7.4″ width=”75%” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.4.7″ global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ text_font=”Montserrat|700|||||||” text_text_color=”#000000″ text_font_size=”40px” text_line_height=”1.2em” custom_margin=”20px||||false|false” global_colors_info=”{}”]Nurlaela Bahar, Dra Msi (ELLA)
[/et_pb_text][et_pb_divider color=”#971B0A” divider_weight=”5px” _builder_version=”4.7.4″ max_width=”100px” module_alignment=”left” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.14.8″ text_font=”|300|||||||” text_font_size=”18px” text_letter_spacing=”0.2px” text_line_height=”1.4em” background_color=”#efe5da” width=”90%” module_alignment=”left” custom_margin=”-2vh||7vh||false|false” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]

Pengalaman Profesionalnya di dunia perbankan sudah lebih dari 28 tahun sebagai praktisi, konsultan & trainer perbankan. Posisi saat ini sebagai Komisaris di Bangun Kapasitas.

[/et_pb_text][et_pb_text _builder_version=”4.13.1″ text_font=”|300|||||||” text_font_size=”16px” text_letter_spacing=”0.2px” text_line_height=”1.5em” width=”90%” module_alignment=”left” custom_margin=”-20px||||false|false” global_colors_info=”{}”]Pengalaman Kerja & Organisasi

• PT Bangun Kapasitas, sebagai Direktur Operasional (2010-2017)
• PT Kreativitas Tanpa Batas, sebagai Managing Director (2014-2017)
• Ketua Asprindo (Asosiasi Pengusaha Bumiputera Nusantara Indonesia) (2018)
• PT. Bank BNI Persero Tbk, posisi terakhir sebagai Group Head Divisi Jaringan & Layanan Bank BNI (1993-2010)
• Ketua Tim By Laws Mediasi Perbankan, under Bank Indonesia (2008-2010)
• Asuransi Bumiputera, sebagai Agent Elite (1991-1992)

[/et_pb_text][et_pb_text _builder_version=”4.13.1″ text_font=”|300|||||||” text_font_size=”16px” text_letter_spacing=”0.2px” text_line_height=”1.5em” width=”90%” module_alignment=”left” custom_margin=”-20px||||false|false” global_colors_info=”{}”]Other Special Expertise

• Ketua Tim Building Service Culture berbagai industri.
• Mentor para Banking Talent Management (level Supervisor, Manager s/d Pemimpin Cabang).
• Memiliki kompetensi Project Management dalam mengorganisasi sebuah Project dan pengembangan Talent Service, Sales dan Operation

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|on” _builder_version=”4.14.8″ background_color=”RGBA(255,255,255,0)” custom_padding=”50px||0px|||” global_colors_info=”{}”][et_pb_row module_id=”download” _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.7.4″ text_font=”|700|||||||” text_text_color=”rgba(150,82,73,0.14)” text_font_size=”80px” text_line_height=”0em” header_font=”||||||||” header_2_font=”Montserrat||||||||” header_2_font_size=”50px” header_2_letter_spacing=”2px” header_2_line_height=”1.3em” text_orientation=”center” text_font_size_tablet=”50px” text_font_size_phone=”30px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]LEARNING PARTNER

Inspirator

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.4.7″ custom_padding=”0px||16px|||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.4.7″ global_colors_info=”{}”][et_pb_image src=”https://bkdigitalacademy.com/wp-content/uploads/2020/10/nurlaela-bahar.png” title_text=”nurlaela-bahar” align=”center” _builder_version=”4.7.4″ width=”75%” global_colors_info=”{}”][/et_pb_image][et_pb_text _builder_version=”4.13.1″ text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”35px” text_line_height=”1.1em” text_orientation=”center” custom_margin=”20px||||false|false” global_colors_info=”{}”]Nurlaela Bahar, Dra Msi (ELLA)
[/et_pb_text][et_pb_divider color=”#971B0A” divider_weight=”5px” _builder_version=”4.4.7″ max_width=”100px” module_alignment=”center” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.14.8″ text_font=”|300|||||||” text_font_size=”16px” text_letter_spacing=”0.2px” text_line_height=”1.4em” background_color=”#efe5da” module_alignment=”left” custom_margin=”-2vh||7vh||false|false” custom_padding=”20px|20px|20px|20px|true|true” global_colors_info=”{}”]

Pengalaman Profesionalnya di dunia perbankan sudah lebih dari 28 tahun sebagai praktisi, konsultan & trainer perbankan. Posisi saat ini sebagai Komisaris di Bangun Kapasitas.

[/et_pb_text][et_pb_text _builder_version=”4.13.1″ text_font=”|300|||||||” text_letter_spacing=”0.2px” text_line_height=”1.5em” module_alignment=”left” custom_margin=”-20px||||false|false” global_colors_info=”{}”]Pengalaman Kerja & Organisasi

• PT Bangun Kapasitas, sebagai Direktur Operasional (2010-2017)
• PT Kreativitas Tanpa Batas, sebagai Managing Director (2014-2017)
• Ketua Asprindo (Asosiasi Pengusaha Bumiputera Nusantara Indonesia) (2018)
• PT. Bank BNI Persero Tbk, posisi terakhir sebagai Group Head Divisi Jaringan & Layanan Bank BNI (1993-2010)
• Ketua Tim By Laws Mediasi Perbankan, under Bank Indonesia (2008-2010)
• Asuransi Bumiputera, sebagai Agent Elite (1991-1992)

[/et_pb_text][/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.4.7″ global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ text_font=”|300|||||||” text_letter_spacing=”0.2px” text_line_height=”1.5em” module_alignment=”left” custom_margin=”-20px||28px||false|false” global_colors_info=”{}”]Other Special Expertise

• Ketua Tim Building Service Culture berbagai industri.
• Mentor para Banking Talent Management (level Supervisor, Manager s/d Pemimpin Cabang).
• Memiliki kompetensi Project Management dalam mengorganisasi sebuah Project dan pengembangan Talent Service, Sales dan Operation

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.14.8″ _module_preset=”default” background_color=”#efe5da” custom_padding=”94px|||||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_id=”upload” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.7.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https://bkdigitalacademy.com/wp-content/uploads/2022/03/upload-file-bk.png” title_text=”upload-file-bk” _builder_version=”4.14.8″ _module_preset=”default” global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.7.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ text_font=”|700|||||||” text_text_color=”rgba(150,82,73,0.14)” text_font_size=”80px” text_line_height=”0em” header_font=”||||||||” header_2_font=”Roboto||||||||” header_2_font_size=”50px” header_2_letter_spacing=”3px” header_2_line_height=”1.3em” text_orientation=”center” text_font_size_tablet=”50px” text_font_size_phone=”30px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]ACCESS

UPLOAD

[/et_pb_text][et_pb_divider color=”#AF1F24″ divider_weight=”4px” disabled_on=”on|on|off” _builder_version=”4.7.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” max_width=”40px” module_alignment=”center” custom_margin=”||10px|” animation_style=”zoom” animation_direction=”left” saved_tabs=”all” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.13.1″ text_font=”||||||||” text_text_color=”#828282″ text_line_height=”1.9em” header_font=”||||||||” header_4_font=”|700|||||||” header_4_font_size=”16px” header_4_line_height=”1.9em” text_orientation=”center” animation_style=”zoom” animation_intensity_zoom=”6%” locked=”off” global_colors_info=”{}”]Berikut akses untuk upload worksheet
yang sudah diisi setiap kelompok
[/et_pb_text][et_pb_button button_url=”https://bit.ly/3QpvddK” url_new_window=”on” button_text=”Upload worksheet” button_alignment=”center” _builder_version=”4.14.8″ custom_button=”on” button_text_size=”12px” button_text_color=”#ffffff” button_bg_color=”#0c77c9″ button_border_width=”0px” button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|700||on|||||” custom_padding=”14px|34px|14px|34px|true|true” animation_style=”zoom” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”30px” box_shadow_color=”rgba(255,77,84,0.24)” button_letter_spacing_hover=”1px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”1px” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Feature” _builder_version=”4.14.8″ background_color_gradient_direction=”90deg” custom_padding=”112px||87px|||” global_colors_info=”{}”][et_pb_row module_id=”materi” _builder_version=”4.14.8″ custom_padding=”||24px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.13.1″ text_font=”|700|||||||” text_text_color=”rgba(150,82,73,0.14)” text_font_size=”80px” text_line_height=”0em” header_font=”||||||||” header_2_font=”Roboto||||||||” header_2_font_size=”50px” header_2_letter_spacing=”3px” header_2_line_height=”1.3em” text_orientation=”center” text_font_size_tablet=”50px” text_font_size_phone=”30px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]DOWNLOAD

MATERI

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.6.5″ max_width=”1200px” custom_margin=”||30px||false|false” use_custom_width=”on” custom_width_px=”1200px” custom_width_px__hover=”1080px” custom_width_px__hover_enabled=”1080px” custom_width_percent__hover=”80%” custom_width_percent__hover_enabled=”80%” global_colors_info=”{}” use_custom_width__hover=”off” use_custom_width__hover_enabled=”off” width_unit__hover=”on” width_unit__hover_enabled=”on” use_custom_gutter__hover=”off” use_custom_gutter__hover_enabled=”off” gutter_width__hover=”3″ gutter_width__hover_enabled=”3″ make_equal__hover=”off” make_equal__hover_enabled=”off” parallax_1__hover=”off” parallax_1__hover_enabled=”off” parallax_2__hover=”off” parallax_2__hover_enabled=”off” parallax_3__hover=”off” parallax_3__hover_enabled=”off” parallax_4__hover=”off” parallax_4__hover_enabled=”off” parallax_5__hover=”off” parallax_5__hover_enabled=”off” parallax_6__hover=”off” parallax_6__hover_enabled=”off” parallax_method_1__hover=”on” parallax_method_1__hover_enabled=”on” parallax_method_2__hover=”on” parallax_method_2__hover_enabled=”on” parallax_method_3__hover=”on” parallax_method_3__hover_enabled=”on” parallax_method_4__hover=”on” parallax_method_4__hover_enabled=”on” parallax_method_5__hover=”on” parallax_method_5__hover_enabled=”on” parallax_method_6__hover=”on” parallax_method_6__hover_enabled=”on” use_background_color_gradient__hover=”off” use_background_color_gradient__hover_enabled=”off” background_color_gradient_start__hover=”#2b87da” background_color_gradient_start__hover_enabled=”#2b87da” background_color_gradient_end__hover=”#29c4a9″ background_color_gradient_end__hover_enabled=”#29c4a9″ background_color_gradient_type__hover=”linear” background_color_gradient_type__hover_enabled=”linear” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” 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Banking Industry Challenge: Knowing Customer & Company Expectation

PDF (1,4 MB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Service Leadership To Create Super Service Team

PDF (1,2 MB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Service With Character & Confidence Building

PDF (1,5 MB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Kertas Kerja Layanan (Pemahaman & Strategi Implementasi)

PDF (1,1 MB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Standar Penampilan & Standar Layanan Frontliner (Pemahaman Kertas Kerja & Strategi Implementasi)

PDF (13,4 MB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Role Play & Group Discussion

PDF (231 KB)

Materi training Service Excellence for Supervisor di Bank Jatim

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Worksheet

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Lembar kerja pendukung materi untuk diisi. Akses dengan klik pada worksheet tertentu atau downlaod semua worksheet.

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Program Pengembangan Layanan

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Resume Pendalaman Kertas Kerja

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Good Luck!

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Selamat mengikuti Training Service Excellence for Supervisor. Be focus, respect, dan semoga semua ilmu yang didapatkan bisa bermanfaat untuk diri sendiri, menambah wawasan dan langsung bisa dipraktekkan di tempat kerja.

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Follow social media kami

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View this post on Instagram

A post shared by Bangun Kapasitas (BK) (@bangun.kapasitas)

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Organized by

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