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Layanan Digital In-House Training
Refreshment Service Excellence
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Layanan Digital Training Refreshment Service Excellence

Padang, 30 Januari 2022

Dapatkan informasi materi, tools dan informasi lain yang mendukung In-House Training: Refreshment Service Excellence Bank Nagari
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Layanan Digital Training Refreshment Service Excellence

Padang, 30 Januari 2022

Dapatkan informasi materi, tools dan informasi lain yang mendukung In-House Training: Refreshment Service Excellence Bank Nagari
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LEARNING PARTNER

TRAINER

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.4.7″ custom_padding=”42px||16px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”2_5″ _builder_version=”4.4.7″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https://bkdigitalacademy.com/wp-content/uploads/2022/01/BK-Monika-Ardiany-Kelas-CS.png” title_text=”BK – Monika Ardiany – Kelas CS” align=”center” _builder_version=”4.13.1″ width=”75%” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][/et_pb_image][/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.4.7″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.13.1″ text_font=”Montserrat|700|||||||” text_text_color=”#000000″ text_font_size=”40px” text_line_height=”1.2em” custom_margin=”20px||||false|false” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]

Monika Ardiany (MONIKA)

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Posisi saat ini sebagai Senior Inspirator di PT. Bangun Kapasitas.

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Pengalaman Kerja

• Teller di Bank BNI Cabang Sudirman Jakarta Pusat (2003-2005)
• Customer Service BNI Cabang Sudirman Jakarta Pusat (2005-2007)
• Service Management Region, BNI Regional Jakarta Selatan (2007-2010)
• Head Teller, BNI Cabang Jatinegara, Jakarta TImur (2010-2011)
• Head of Branch Office, BNI Cabang Otista Jakarta (2011)
• Manager of Monitoring, Service Quality Unit Bank BNI (2011-2012)
• Manager of Development, Service Quality Unit Bank BNI (Juli 2012-2017)
• Manager of Monitoring, Service Quality Unit Bank BNI (Nov 2017 – Jan 2018)

Prestasi

• The Best Performance Customer Service di BNI Tahun 2005

Other Special Expertise

• Create service standard for frontline
• Improve business Proses of the frontline activities
• Customers complaint handling

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LEARNING PARTNER

TRAINER

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Monika Ardiany (MONIKA)

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Posisi saat ini sebagai Senior Inspirator di PT. Bangun Kapasitas.

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Pengalaman Kerja

• Teller di Bank BNI Cabang Sudirman Jakarta Pusat (2003-2005)
• Customer Service BNI Cabang Sudirman Jakarta Pusat (2005-2007)
• Service Management Region, BNI Regional Jakarta Selatan (2007-2010)
• Head Teller, BNI Cabang Jatinegara, Jakarta TImur (2010-2011)
• Head of Branch Office, BNI Cabang Otista Jakarta (2011)
• Manager of Monitoring, Service Quality Unit Bank BNI (2011-2012)
• Manager of Development, Service Quality Unit Bank BNI (Juli 2012-2017)
• Manager of Monitoring, Service Quality Unit Bank BNI (Nov 2017 – Jan 2018)

Prestasi

• The Best Performance Customer Service di BNI Tahun 2005

Other Special Expertise

• Create service standard for frontline
• Improve business Proses of the frontline activities
• Customers complaint handling

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DOWNLOAD

MATERI

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MATERI TRAINING REFRESHMENT SERVICE EXCELLENCE for CUSTOMER SERVICE

PDF (3,7 MB)

Dokumen berisi materi training Refreshment Service Excellence untuk role Customer Service (CS) di Bank Nagari

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Good Luck!

Selamat mengikuti Training Refreshment Service Excellence! Be focus, respect, dan semoga semua ilmu yang didapatkan bisa bermanfaat untuk diri sendiri, menambah wawasan dan langsung bisa dipraktekkan di tempat kerja.

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